1. Information We Collect

We may collect the following types of information:

a) Personal Information

Provided directly by you:

  • Name, email, phone number, and company details.

  • Billing and payment details (processed via secure third-party payment gateways).

  • Login credentials (if applicable to our platforms like Aimo).

  • Any data you upload or share with us voluntarily.

b) Non-Personal / Technical Data

Collected automatically when you visit our website:

  • IP address, browser type, device info, and operating system.

  • Pages viewed, time spent, and referral URLs.

  • Cookies and analytics identifiers (Google Analytics, Meta Pixel, etc.).

c) Service Usage Data

If you use our digital tools or AI-based products (e.g., Aimo):

  • Inputs and outputs generated through the platform.

  • Usage metrics, interactions, and feedback for improving performance.

  • Logs and error reports for security and quality assurance.

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2. How We Use Your Information

We use collected data to:

  • Deliver, maintain, and improve our services.

  • Process payments and manage accounts.

  • Personalize your user experience.

  • Communicate updates, offers, or project-related information.

  • Provide customer support and respond to inquiries.

  • Ensure website and system security.

  • Comply with legal and regulatory requirements.

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3. Legal Basis for Processing (UK GDPR)

We process personal data under the following bases:

  • Consent: When you opt in to communications or provide explicit consent.

  • Contract: When processing is necessary to perform our service agreement.

  • Legitimate Interests: To improve our services, prevent fraud, and market responsibly.

  • Legal Obligation: When required to comply with applicable law.

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4. Data Sharing & Third Parties

We only share your data with:

  • Service providers who help operate our website, apps, and campaigns (e.g., hosting, analytics, payment gateways).

  • Advertising platforms (e.g., Google, Meta) for targeted or retargeting ads.

  • Legal authorities if required by law or to protect our rights.

We do not sell your personal data.

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5. Data Retention

We retain personal information only as long as necessary for:

  • The purpose it was collected for; or

  • Legal, tax, or regulatory compliance.

After that period, we securely delete or anonymize your data.

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6. Cookies & Tracking

We use cookies and similar technologies to:

  • Understand user behavior and improve user experience.

  • Remember your preferences and login sessions.

  • Analyze website traffic using tools like Google Analytics.

You can manage or disable cookies through your browser settings, but some features may not function properly without them.

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7. Your Rights (Under UK GDPR)

You have the right to:

  • Access the personal data we hold about you.

  • Request correction or deletion of your data.

  • Withdraw consent at any time.

  • Object to or restrict processing of your data.

  • Request a copy (data portability) in a common format.

To exercise these rights, contact us at flexomarkets@gmail.com.

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8. Data Security

We use modern technical and organizational measures to safeguard your information, including:

  • Encrypted data storage and transfer (SSL/HTTPS).

  • Secure payment processing via trusted gateways.

  • Access controls and regular audits.

While we take all reasonable precautions, no system is 100% secure. You share data at your own risk.

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9. International Data Transfers

Your data may be transferred and processed outside the UK, including in regions where privacy laws may differ.

We ensure adequate safeguards (such as Standard Contractual Clauses) to protect your data wherever it is processed.

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10. Third-Party Links

Our website may contain links to external sites. We are not responsible for their privacy practices or content.

Please review their respective policies when visiting those sites.

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11. Children’s Privacy

Our services are not intended for children under 16.

We do not knowingly collect personal data from minors. If you believe a child has provided us data, please contact us for prompt deletion.

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12. Updates to This Policy

We may update this Privacy Policy periodically.

The “Effective Date” above will reflect the latest revision.

We encourage you to review it regularly to stay informed.

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13. Contact Us

For questions or concerns about this Privacy Policy, contact us at:

Flexo Global Service LTD

128 City Road, London, EC1V 2NX

📧 flexomarkets@gmail.com

📞 +44 7537 169325