Terms & Conditions — Flexo Global Service LTD

Effective Date: 15 September 2025

Legal Entity: Flexo Global Service LTD (“Flexo”, “we”, “us”, “our”)

Registered Address: 128 City Road, London, United Kingdom, EC1V 2NX

Contact: flexomarkets@gmail.com | +44 7537 169325

1. Definitions

•Site: flexoglobalservice.com and any sub-pages.

•Services: Digital marketing, content creation, customer data verification, customer handling/support, business consultation, AI advisory, machine learning solutions, analytics, training/workshops, and custom AI software.

•Platform: Any web app, tools, or software we provide (free or paid).

•Client / You: Any person or entity that visits the Site or purchases/uses the Services.

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2. Acceptance of Terms

By accessing the Site, requesting a proposal, signing an order, starting a subscription, or using a free trial, you confirm that you:

•Are at least 18 years old.

•Have legal capacity.

•If acting on behalf of a company, have authority to bind that company.

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3. Changes to Terms & Services

We may update these Terms, pricing, features, or availability at any time. Changes take effect upon posting on the Site. Continued use of our Site or Services after changes means you accept the updated Terms.

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4. Services & Deliverables

•Scope, timelines, and fees are defined in a Proposal, Order Form, or Statement of Work (SOW).

•Unless expressly stated, our Services are advisory and best-effort.

•Results such as ad performance, conversions, or engagement metrics are not guaranteed.

•Drafts, mockups, or prototypes are for review only; final deliverables are those explicitly accepted in writing.

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5. Subscriptions, Trials

•Trials: Free trials are for evaluation only and may be limited or revoked at any time.

•Billing: Subscriptions renew automatically unless cancelled before the renewal date.

•Usage Units: (e.g., “Creative Units”, background removals, avatars) reset each billing cycle; unused units do not roll over.

•Fair Use: We may suspend or throttle excessive or abusive usage.

•Cancellation: Effective at the end of the current billing period. Fees are non-refundable unless required by law.

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6. Fees & Payment

•Fees are listed in your Proposal, Order, or on our pricing page.

•Prices may change on renewal with prior notice.

•All fees are exclusive of taxes; you are responsible for applicable taxes.

•Late payments may incur service suspension, interest, and recovery costs.

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7. Client Responsibilities

You agree to:

•Provide timely access to brand assets, data, approvals, and required accounts (e.g., Meta/Google Ads).

•Ensure you own or have rights to all materials provided.

•Comply with applicable laws and ad platform policies.

•Not misuse or interfere with the Site or Services.

Delays caused by missing information or feedback may extend timelines and increase fees.

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8. Acceptable Use

You must not use our Site or Services to:

•Violate laws or intellectual property rights.

•Upload viruses, malicious code, or spam.

•Create or distribute unlawful, harmful, or misleading content.

•Reverse-engineer or copy our proprietary tools.

•Build competing services or use outputs for unethical purposes.

We reserve the right to suspend or terminate access for any misuse.

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9. Intellectual Property

•Our IP: All software, templates, workflows, and creative systems remain our property.

•Your IP: You retain ownership of all assets you provide.

•Deliverables: Upon full payment, you receive a non-exclusive, worldwide license to use final deliverables for your business.

•Platform Outputs: AI-generated outputs are licensed for lawful business use, subject to these Terms.

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10. Third-Party Tools & Data

We integrate with third-party tools (e.g., Meta, Google, analytics). Their use is governed by their own terms and privacy policies. We are not liable for downtime, data loss, or changes caused by third-party systems.

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11. Confidentiality

Each party agrees to keep all non-public information confidential and use it only for fulfilling project or service obligations. This does not apply to information that is public, already known, independently developed, or legally required to be disclosed.

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12. Data Protection & Privacy

We handle personal data in accordance with our Privacy Policy and applicable data protection laws (including UK GDPR).

You are responsible for lawful data sharing and necessary consents.

If we act as a data processor, a separate Data Processing Agreement (DPA) will apply.

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13. Non-Solicitation

You agree not to directly solicit, hire, or engage any Flexo employee or contractor who worked on your project for 6 months after project completion without our written consent.

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14. Portfolio Rights

Unless you opt out in writing, we may display your logo, brand name, or project outcomes as part of our portfolio, website, or case studies.

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15. Warranties & Disclaimers

We guarantee that Services will be provided in a professional and workmanlike manner.

However, the Site, Platform, and Services are provided “as is” and “as available” without warranties of merchantability, fitness, or non-infringement.

AI-generated results may contain inaccuracies; you are responsible for reviewing and validating outputs.

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16. Limitation of Liability

To the maximum extent permitted by law:

•We are not liable for indirect, incidental, or consequential damages.

•Our total liability for any claim shall not exceed the amount you paid in the three (3) months preceding the claim.

•Nothing limits liability for fraud or willful misconduct.

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17. Indemnification

You agree to indemnify and hold Flexo harmless from any claims, damages, or losses arising from your content, data, misuse, or violation of these Terms.

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18. Termination

•These Terms apply while you use our Site or Services.

•We may suspend or terminate your access for non-payment, breach, or misuse.

•Sections such as Intellectual Property, Confidentiality, Indemnity, and Limitation of Liability will survive termination.

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19. Governing Law & Dispute Resolution

•These Terms are governed by the laws of England & Wales.

•The courts of England & Wales have exclusive jurisdiction.

•Both parties agree to attempt good-faith negotiation before initiating legal proceedings.

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20. Force Majeure

We are not responsible for delays caused by events beyond our control, including natural disasters, cyber incidents, wars, pandemics, or government actions.

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21. Notices

All notices must be in writing and sent to:

•Flexo Global Service LTD — flexomarkets@gmail.com, 128 City Road, London, EC1V 2NX

•Client — to the email or address provided in your Order or Account.

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22. Entire Agreement

These Terms, together with your Proposal/SOW and Privacy Policy, form the entire agreement between you and Flexo.

If there’s a conflict, the signed Proposal or SOW prevails.

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23. Severability

If any clause is deemed invalid or unenforceable, the remaining clauses remain in full effect.

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24. Contact Us

For any questions about these Terms:

Email: flexomarkets@gmail.com

Phone: +44 7537 169325

Address: 128 City Road, London, EC1V 2NX